NTISthis.com

Evidence Guide: MSS403043 - Facilitate breakthrough improvements in an office

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403043 - Facilitate breakthrough improvements in an office

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for improvement event

  1. Engage team members, sponsors and other stakeholders in the event.
  2. Identify process to be targeted in the improvement event.
  3. Assist team to identify how their own roles contribute to value to the customer.
  4. Assist team to identify the boundaries of the event, including any imposed exclusions.
  5. Identify information and skill needs of the team and arrange for any required training.
  6. Establish communication processes with sponsors and stakeholders.
Engage team members, sponsors and other stakeholders in the event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify process to be targeted in the improvement event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to identify how their own roles contribute to value to the customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to identify the boundaries of the event, including any imposed exclusions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify information and skill needs of the team and arrange for any required training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication processes with sponsors and stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify improvements

  1. Assist team to review current process and identify options for radical improvements.
  2. Facilitate team activities to evaluate the options and agree on improvements to be made.
  3. Assist team to plan the activities and identify metrics to be monitored.
  4. Facilitate allocation of resources and strategies to manage impact on routine work.
Assist team to review current process and identify options for radical improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team activities to evaluate the options and agree on improvements to be made.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to plan the activities and identify metrics to be monitored.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate allocation of resources and strategies to manage impact on routine work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the event

  1. Assist team to gather baseline data on the selected metrics.
  2. Assist team to identify and address barriers to making the improvements.
  3. Monitor team dynamics and facilitate team focus and cooperation.
  4. Liaise with sponsor to communicate progress and maintain their support.
Assist team to gather baseline data on the selected metrics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to identify and address barriers to making the improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor team dynamics and facilitate team focus and cooperation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with sponsor to communicate progress and maintain their support.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate improvements

  1. Assist team to gather and interpret data on the metrics.
  2. Facilitate team activities to evaluate the outcomes of the event.
  3. Identify causes for areas of poor performance from changes and identify any additional changes to address them.
  4. Report to sponsor and other stakeholders on the outcomes of the event.
Assist team to gather and interpret data on the metrics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team activities to evaluate the outcomes of the event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify causes for areas of poor performance from changes and identify any additional changes to address them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report to sponsor and other stakeholders on the outcomes of the event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Embed improvements

  1. Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.
  2. Motivate team to apply the new systems and/or practices and sustain improvements.
  3. Ensure the new systems and/or practices are reflected in relevant procedures.
Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Motivate team to apply the new systems and/or practices and sustain improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the new systems and/or practices are reflected in relevant procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for improvement event

1.1

Engage team members, sponsors and other stakeholders in the event.

1.2

Identify process to be targeted in the improvement event.

1.3

Assist team to identify how their own roles contribute to value to the customer.

1.4

Assist team to identify the boundaries of the event, including any imposed exclusions.

1.5

Identify information and skill needs of the team and arrange for any required training.

1.6

Establish communication processes with sponsors and stakeholders.

2

Identify improvements

2.1

Assist team to review current process and identify options for radical improvements.

2.2

Facilitate team activities to evaluate the options and agree on improvements to be made.

2.3

Assist team to plan the activities and identify metrics to be monitored.

2.4

Facilitate allocation of resources and strategies to manage impact on routine work.

3

Facilitate the event

3.1

Assist team to gather baseline data on the selected metrics.

3.2

Assist team to identify and address barriers to making the improvements.

3.3

Monitor team dynamics and facilitate team focus and cooperation.

3.4

Liaise with sponsor to communicate progress and maintain their support.

4

Evaluate improvements

4.1

Assist team to gather and interpret data on the metrics.

4.2

Facilitate team activities to evaluate the outcomes of the event.

4.3

Identify causes for areas of poor performance from changes and identify any additional changes to address them.

4.4

Report to sponsor and other stakeholders on the outcomes of the event.

5

Embed improvements

5.1

Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

5.2

Motivate team to apply the new systems and/or practices and sustain improvements.

5.3

Ensure the new systems and/or practices are reflected in relevant procedures.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for improvement event

1.1

Engage team members, sponsors and other stakeholders in the event.

1.2

Identify process to be targeted in the improvement event.

1.3

Assist team to identify how their own roles contribute to value to the customer.

1.4

Assist team to identify the boundaries of the event, including any imposed exclusions.

1.5

Identify information and skill needs of the team and arrange for any required training.

1.6

Establish communication processes with sponsors and stakeholders.

2

Identify improvements

2.1

Assist team to review current process and identify options for radical improvements.

2.2

Facilitate team activities to evaluate the options and agree on improvements to be made.

2.3

Assist team to plan the activities and identify metrics to be monitored.

2.4

Facilitate allocation of resources and strategies to manage impact on routine work.

3

Facilitate the event

3.1

Assist team to gather baseline data on the selected metrics.

3.2

Assist team to identify and address barriers to making the improvements.

3.3

Monitor team dynamics and facilitate team focus and cooperation.

3.4

Liaise with sponsor to communicate progress and maintain their support.

4

Evaluate improvements

4.1

Assist team to gather and interpret data on the metrics.

4.2

Facilitate team activities to evaluate the outcomes of the event.

4.3

Identify causes for areas of poor performance from changes and identify any additional changes to address them.

4.4

Report to sponsor and other stakeholders on the outcomes of the event.

5

Embed improvements

5.1

Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

5.2

Motivate team to apply the new systems and/or practices and sustain improvements.

5.3

Ensure the new systems and/or practices are reflected in relevant procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to facilitate one (1) or more breakthrough improvement activities in an office and to:

prepare for the event

facilitate the event

facilitate the identification of improvements

facilitate the embedding of improvements.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

kaizen blitz (breakthrough improvement) facilitation

facilitation of brain storming events

office value stream and muda (waste)

reasons for and impacts of exclusions

setting of boundaries and their impacts

collection and use of metrics

methods of embedding improvements.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Team includes one or more of:

a permanent formally identified team

a sub-group of a team

a specially established group for the breakthrough event (e.g. a combined production/administration/ logistics group convened for a breakthrough event addressing delivery issues).

Boundaries defining the extent/limits of the improvement activity include all of:

the start and end point of the process being targeted

the steps of the process to be included and excluded

specific job roles or related processes to be included or excluded

timeframe for the event.

Breakthrough improvement activity (kaizen blitz) is all of:

a formal process

a discrete targeted activity that is achieved in a relatively short timeframe

delivers significant level of improvement. such as a better ratio of value-add to non-value add from the customer perspective.

Mechanisms to communicate and sustain improvements include one or more of:

scheduled audits

regular monitoring and/or reporting activities

use of visual aids, such as targets and progress boards, process charts and procedure posters

communications, such as standing items for team meetings, email reminders or updates.

Imposed exclusions include one or more of:

muda that is required but does not add value

equipment excluded from efficiency or layout review because of budget constraints, licences, and so on

regulatory requirements that do not add value

organisation requirements, policies or procedures beyond the influence of the team.